1. About the AstraX Education Privacy Policy
The AstraX Education Privacy Policy explains how we collect, use, store and manage personal information relating to our tutoring services, website, enrolment and enquiry processes, communications and related activities.
AstraX Education respects the privacy of students, parents, guardians, tutors and other individuals who interact with us, and we are committed to handling personal information responsibly and transparently.
Where applicable, we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Personal Information We Collect
Depending on how you interact with AstraX Education, we may collect information such as:
- parent or guardian name, email address and telephone number;
- student name, year level, school and subjects of interest;
- information about a student’s learning needs, goals, academic progress or assessment requirements;
- information submitted through our enquiry or enrolment forms;
- preferred tutoring days, times and class arrangements;
- communications with parents, students and tutors;
- billing, invoicing and payment-related information;
- website usage information, device information and analytics data; and
- other information voluntarily provided to us in connection with our services.
We seek to collect only information that is reasonably necessary for providing and administering our tutoring services.
3. How We Collect Personal Information
AstraX Education may collect personal information directly from you when you:
- submit an enquiry or enrolment form;
- contact us by email, telephone, WhatsApp or other communication channels;
- communicate with us about tutoring, scheduling, payments or student progress;
- participate in online tutoring sessions;
- provide academic records, school reports or other information relevant to a student’s learning needs; or
- use our website or interact with online forms and services.
We may also receive personal information from a parent, guardian or another authorised person where this is reasonably necessary to arrange or provide tutoring services.
Where practical, we seek to collect personal information directly from the individual concerned or from their parent or guardian.
4. How We Use Personal Information
We may use personal information for purposes including:
- responding to enquiries and enrolment requests;
- assessing a student’s learning needs and tutoring requirements;
- arranging tutors, classes and schedules;
- providing online tutoring and related learning support;
- communicating with parents, guardians, students and tutors;
- monitoring learning progress and providing feedback;
- administering payments, invoices and financial records;
- improving our tutoring services, website and administrative processes;
- maintaining appropriate business and legal records; and
- complying with applicable legal or regulatory requirements.
We will generally use personal information for the purpose for which it was collected, or for a related purpose where this would reasonably be expected or otherwise permitted by law. For further information about the Australian Privacy Principles, visit the Office of the Australian Information Commissioner (OAIC).
5. Student and Minor Information
AstraX Education provides tutoring services to school-age students, many of whom are under 18 years of age.
Where appropriate, we collect and manage student information through a parent or guardian. This may include information about a student’s year level, school, academic needs, learning goals, progress and tutoring arrangements.
We seek to collect only information that is reasonably necessary to provide appropriate educational support.
Parents or guardians should avoid providing sensitive or unnecessary personal information about a student unless it is relevant to the tutoring services being requested.
6. Online Tutoring and Third-Party Platforms
AstraX Education may use third-party platforms and service providers to deliver and administer online tutoring and related services. These may include video-conferencing, email, website, payment, analytics, communication and cloud-based systems.
When these services are used, limited personal information may be processed by those providers as necessary to deliver the relevant service.
AstraX Education seeks to use reputable service providers and to limit the information shared with them to what is reasonably necessary for the relevant purpose.
7. Website, Cookies and Analytics
When you use the AstraX Education website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, pages visited, referring website and general usage information.
We may use cookies, analytics tools and similar technologies to understand how visitors use our website, improve website performance and measure the effectiveness of our online services and marketing activities.
Some analytics or advertising services may be provided by third parties, including Google or similar service providers. Information collected through these services may be processed in accordance with the relevant provider’s privacy practices.
You can manage or disable cookies through your browser settings, although some website features may not function as intended if cookies are disabled.
8. Disclosure of Personal Information
AstraX Education may disclose personal information where reasonably necessary to provide or administer our services, including to:
- tutors and authorised staff involved in delivering or managing tutoring services;
- service providers that support website hosting, communications, video conferencing, payments, invoicing, analytics or other business functions;
- professional advisers where reasonably necessary;
- government, regulatory or law-enforcement bodies where required or authorised by law; or
- another party where you have provided consent or where disclosure is otherwise permitted by law.
We seek to limit disclosure to the information reasonably necessary for the relevant purpose.
9. Overseas Disclosure
Some third-party technology or cloud service providers used by AstraX Education may store or process information outside Australia.
Where applicable, AstraX Education will take reasonable steps in relation to overseas disclosures in accordance with applicable privacy requirements.
The Australian Privacy Principles contain specific requirements concerning cross-border disclosure of personal information. Further information is available from the APP 8. OAIC.
10. Data Security and Retention
AstraX Education takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include appropriate administrative, technical and access controls relevant to the nature of the information and the systems used to manage it.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, administrative, legal and record-keeping requirements. Where information is no longer required, we may take reasonable steps to securely destroy or de-identify it.
This reflects the general security and retention principles described in APP 11. OAIC.
11. Access to and Correction of Personal Information
You may request access to personal information that AstraX Education holds about you, subject to any applicable legal exceptions.
You may also ask us to correct personal information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before providing access to or correcting personal information.
Requests should be sent using the contact details provided at the end of this Privacy Policy.
The Australian Privacy Principles address rights and obligations relating to access to and correction of personal information under APPs 12 and 13. OAIC.
12. Direct Marketing and Communications
AstraX Education may use contact details to communicate with parents, guardians, students or prospective clients about tutoring services, enrolment, scheduling and related information.
Where we send promotional or marketing communications, we will seek to provide a reasonable way to opt out of receiving those communications.
You may contact us at any time if you no longer wish to receive marketing communications from AstraX Education.
13. Privacy Complaints
If you have a concern or complaint about how AstraX Education has handled your personal information, please contact us using the details provided below.
We will seek to review and respond to privacy concerns within a reasonable period and may contact you if further information is required to investigate the matter.
If your concern is not resolved satisfactorily and applicable privacy law provides a right to do so, you may also contact the OAIC for further information about privacy complaints and available options.
14. Changes to this Privacy Policy
AstraX Education may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable legal and regulatory requirements.
The current version will be published on our website. We encourage users to review this Privacy Policy periodically for any changes.
15. Contact Us
For questions about this Privacy Policy, requests for access to or correction of personal information, or privacy-related concerns, please contact:
AstraX Education
Phone: +61 493 454 625
Email: admin@astraxeducation.com.au
Website: astraxeducation.com.au
16. Last Updated
Last updated: October 2026